We know life happens! If you're unhappy with your order we are here to make returns easy! Please review our return policy below:
All items purchased from Home Wine Solutions must be returned within 30 calendar days of the date you received the item. All items must have the original Universal Product Code (UPC), in brand new condition with original packaging.
A Restocking Fee of 25% will be charged on free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items if they are being returned or refused upon delivery or canceled after the unit ships. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. In instances of an item being defective please see the warranty section below. Custom orders cannot be canceled. Items that are not in brand new 'in box' condition and show obvious use will also incur the 25% restocking fee if deemed acceptable for a return.
We know accidents happen! Please inspect the packaging of your item(s) when they arrive, if you notice any damage please make note of it when signing for delivery. If your item(s) do arrive damaged, please send an email with photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Damaged, Defective or Incorrect Items
If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at XXXXXXX or further instructions.
If you return a damaged, defective or incorrect item you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt, otherwise product and/or shipping charges may be incurred.